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Sinocare Inc. sets up offline after-sales service outlets, to explore new thinking of preventing and controlling chronic diseases in China.

Time: 2022-12-05 Hits: 182


On March 3, 2017, Sinocare Inc. sets up its first offline after-sales service outlet named ‘Sweet Hometown’ at Xiangya Road, Kaifu District, Changsha City. and it is officially put into operation. On that day, it provided after-sales service management and chronic disease screening for many residents nearby.

Sinocare Inc. is a hi-tech enterprise engaging in bio-sensing technology research and development, as well as the production and sales of chronic disease rapid detection products. Since its establishment in 2002, it has constantly focused on promoting the development of health undertaking for chronic diseases including diabetes.; and its products cover many diabetes indicator detection items, including blood glucose, blood lipid, glycosylated hemoglobin, and uric acid, aiming at providing all-round professional services to the patients with chronic diseases. It has also insisted on continuous innovation to provide more innovative and systematic smart medical solutions for the prevention and control of chronic diseases,toimprove the quality of life of patients with chronic diseases including diabetes. At present, the main product blood glucose meter of Sinocare Inc. Ranks first in the domestic retail market and sixth in the world. Its business has been spread in 135 countries and regions worldwide, and there are 100,000 terminals in China.


It is understood that Sinocare Inc. has set up its first offline after-sales service outlet named ‘Sweet Hometown’ in Changsha City at present. In addition to offline free detection and maintenance services provided to the users with Sinocare Blood Glucose Meter, as well as chronic disease detection for the blood glucose meter users and the masses nearby on the scene, it will also carry out patient education activities regularly, to improve the management awareness of surrounding residents in chronic disease. Starting from this, it is expected that, through the construction of 100 after-sales service outlets, Sinocare Inc. will complete the scientific blood glucose measurement education and chronic disease detection services for 200,000 users in 2017.

Grandma Li who lives near the ‘Sweet Hometown’ after-sales service outlet has, by chance, experienced a chronic disease detection service on her doorstep without queuing up. Originally, she only intended to buy some internal heat-reducing tea at the drugstore but found that there was a service desk in the drugstore. In addition to free maintenance and after-sales services of the Sinocare blood glucose meter, it could also screen chronic diseases for free. After reconfirming with the friendly customer service sister that all the tests were free of charge, Grandma Li has taken a series of tests including blood glucose, four blood lipid items, blood uric acid, and blood ketone under the professional guidance of customer service personnel. The test results showed that Grandma Li was high in triglyceride indicator, which should be paid more attention to.

‘It’s more convenient than going to the hospital and waiting in a long line for a check-up; when taking a walk, she can get them done, by the way, moreover, they are free. I have to get my husband tested too.’ Grandma Li couldn't wait to get home to share the new news. Based on the introduction made by the customer service personnel of the outlet, like Grandma Li, there are many middle-aged and elderly people who show abnormal indicators in blood glucose, blood lipid, uric acid, or triglyceride after a series of screenings. If they are not detected and treated early, it is easily to lead to a series of chronic diseases including diabetes, cardiovascular and cerebrovascular diseases, cancers, and chronic respiratory diseases.

The Report on the Situations of Nutrition and Chronic Diseases in China (2015) promulgated by the National Health and Family Planning Commission shows that the prevalence of hypertension and diabetes in adults was 25.2% and 9.7% respectively, which are both on the rise. It may be seen that chronic diseases have become a kind of disease to threaten the health of residents in China and affected the major public health problem in the development of the national economy and society. There are many reasons for the growth of chronic diseases. They are not only caused by bad living habits, including smoking, drinking, unreasonable diet and lack of exercise, and the changes in diet structure but also related to increasing social pressure and environmental impact. In addition, as the population is getting older, the number of persons with chronic diseases such as hypertension, diabetes, and cancer has been increasing.

Under the above-mentioned situations, chronic diseases have received widespread attention. On February 14, 2017, China’s Medium- and Long-term Plan for the Prevention and Control of Chronic Diseases (2017-2025) issued by the General Office of the State Council made a detail planning for the prevention and control of chronic diseases, the improvement of the residents’ healthy life expectancy and the promotion of the construction of a healthy China in the next five to 10 years. To emphasize the prevention of chronic diseases, it is necessary to focus on monitoring the indicators such as blood pressure, blood glucose, blood lipid, body weight, lung function, and fecal occult blood, promote the health examination of residents, facilitate the early detection of chronic diseases and gradually carry out the disease risk assessment and intervention guidance of high-risk groups with chronic diseases.

To the health management of high-risk populations with chronic diseases and patients, Sinocare Inc. plans to set up 100close-to-the- user ‘Sweet Hometown’ after-sales service outlets pressing across the country and will, based on the construction of regional outlets, provide users with more after-sales-services and value-added services, e.g. the detection services of chronic diseases will be provided to the friends of ‘Sweet Hometown’, including blood glucose test, blood lipid test, uric acid test, and blood pressure test regularly.